General Terms and Conditions (GTC)
Overview
This website is operated by Groimpact. Throughout the site, the terms "we", "us" and "our" refer to Groimpact. Groimpact offers this website, including all information, tools, and services, subject to your acceptance of all terms, conditions, policies, and notices stated here. By visiting our website and/or purchasing our services, you engage in our "Service" and agree to these General Terms and Conditions ("GTC"). These General Terms and Conditions apply to all users of the website, including visitors, customers, merchants, and other users of the services offered. Please read these General Terms and Conditions carefully before using our website or services. By using our website or services, you agree to these terms. Our shop is operated via Shopify Inc. Shopify provides the e-commerce platform through which our services are sold.
Section 1 – Online Store Terms
By agreeing to these General Terms and Conditions, you confirm that you are of legal age in your country of residence or have the consent of a legal guardian. You may not use our services for any unlawful or unauthorized purpose. You must not transmit any viruses, malware, or harmful code. A breach of these terms may result in immediate suspension or termination of the services.
Section 2 – General Conditions
We reserve the right to refuse or discontinue services at any time without stating reasons. You acknowledge that information—excluding payment data—may be transferred unencrypted across various networks. Payment data is processed in encrypted form during transmission. Without our express written consent, it is prohibited to copy, resell, or commercially exploit any part of our services.
Section 3 – Accuracy of Information
We do not guarantee that all information on this website is complete, current, or error-free. Use of the provided information is at your own risk. We reserve the right to modify content at any time without prior notice.
Section 4 – Changes to Services and Prices
Prices for our services may be changed at any time without prior notice. We reserve the right to modify, restrict, or discontinue services at any time.
Section 5 – Services
Certain services are available exclusively online. We reserve the right to limit services or offers to certain persons, regions, or countries. We do not guarantee that services will always be error-free, uninterrupted, or fully available.
Section 6 – Billing and Account Information
You agree to provide complete, accurate, and current billing and account information. We reserve the right to refuse, limit, or cancel orders.
Section 7 – Third-Party Tools
We may provide access to tools or services from third parties. Use of such services is at your own risk and subject to the terms of the respective third party.
Section 8 – Third-Party Links
Our website may contain links to third-party websites. We assume no responsibility for content, products, or services of third parties.
Section 9 – Comments & User Content
If you submit comments, ideas, or other content to us, you grant us the right to use, publish, or edit such content without restriction. You agree not to publish unlawful, offensive, or misleading content.
Section 10 – Personal Data
The processing of personal data is carried out in accordance with our privacy policy.
Section 11 – Errors & Inaccuracies
Content on our website may occasionally contain typographical errors, inaccuracies, or omissions. We reserve the right to correct such errors at any time without prior notice.
Section 12 – Prohibited Uses
You are prohibited from using the website or services for unlawful purposes, including: • distribution of malware, • fraud or deception, • infringement of third-party rights, • spam, phishing, or scraping, • or bypassing security measures. In case of violations, we reserve the right to block access.
Section 13 – Disclaimer & Limitation of Liability
Use of our services is at your own risk. Our services are provided "as available". We do not guarantee specific results, reach, revenue, or other business success. In particular, we assume no liability for: • technical limitations of social media platforms, • algorithmic changes, • account restrictions or suspensions by platform providers, • outages or delays beyond our control. To the extent permitted by law, our liability is limited to intent and gross negligence.
Section 14 – Indemnification
You agree to indemnify Groimpact against all third-party claims arising from your use of our services or violation of these GTC.
Section 15 – Severability
If any provision of these GTC is or becomes invalid, the validity of the remaining provisions remains unaffected.
Section 16 – Termination
This agreement remains valid until terminated by you or us. We reserve the right to restrict or terminate services at any time in case of violations of these terms. Existing payment obligations remain unaffected.
Section 17 – Entire Agreement
These General Terms and Conditions constitute the entire agreement between you and Groimpact.
Section 18 – Governing Law
The law of the Federal Republic of Germany applies. To the extent permitted by law, the place of jurisdiction is the registered office of Groimpact.
Section 19 – Changes to the GTC
We reserve the right to modify these General Terms and Conditions at any time. The current version is available on our website at all times.
Section 20 – Contact
Questions regarding these General Terms and Conditions should be sent to:
Section 21 – Special Contract Terms for the Groimpact Social Growth Service
21.1 Description of Services
Groimpact provides digital services in the field of organic social media growth. Use of the service requires completed onboarding and the provision of all necessary information and access credentials by the customer.
21.2 Trial Phase & Introductory Offer
New customers are granted a one-time opportunity to test the Groimpact service for a discounted trial period of 7 calendar days at a price of €19 instead of the regular €37. The trial phase is permitted only once per person, household, company, and per social media account. Multiple registrations, duplicate trial use, or attempts to circumvent these rules may be detected and blocked by the system.
21.3 Immediate Start of Service & Digital Service
By completing the order, the customer expressly agrees that the digital service begins immediately. Upon activation of the trial phase or paid subscription, technical resources, system capacities, automations, and individual processes are provided and reserved. The customer expressly confirms: • that execution of the digital service begins before the expiry of the statutory withdrawal period, • that this is a digital service, • and that the right of withdrawal expires upon the start of execution pursuant to § 356 (5) BGB. This applies both to the 7-day trial phase and to all subsequent paid subscriptions. The trial fee of €19 and already commenced paid subscription periods are non-refundable.
21.4 Terms & Automatic Renewal
Groimpact offers the following subscription durations in particular: • monthly subscriptions, • 3-month subscriptions, • 6-month subscriptions, • 12-month subscriptions. Unless cancelled in due time, the respective subscription renews automatically for the originally selected duration. The stored payment method will be charged automatically according to the selected duration.
21.5 Cancellation Policy
Cancellation is carried out exclusively via the official cancellation button on the website. To prevent automatic renewal, cancellation must be made at least 48 hours before the respective renewal date. If cancellation is submitted late, the subscription will automatically renew for the previously selected term. Existing payment obligations remain unaffected.
21.6 Payment Terms & Obligation to Pay
Failed or declined payment attempts do not release the customer from the existing obligation to pay. Payment obligations remain even if onboarding is not completed, the service is not used, or services are paused, provided that technical resources have already been allocated.
21.7 Obligation to Provide Valid Payment Methods
The customer is obligated to maintain valid and chargeable payment methods at all times. Abusive chargebacks or intentionally invalid payment methods may result in suspension of services and legal enforcement of outstanding claims.
21.8 Onboarding & Cooperation Obligations
The customer is required to complete necessary onboarding steps in a timely manner. Delays or lack of cooperation by the customer do not entitle them to refunds or extensions.
21.9 Technical Limitations & Platform Dependency
Social media platforms such as Instagram or TikTok may impose technical limitations, restrictions, or algorithm changes at any time. Such changes are beyond Groimpact's control and do not entitle the customer to a refund.
21.10 Exclusion of Refunds
Refunds are excluded in particular in the following cases: • already started trial or subscription periods, • incomplete onboarding, • late cancellation, • technical limitations of the platform, • lack of usage by the customer, • payment failures or invalid payment methods.
21.11 Claims Management & Debt Collection
Outstanding claims may, after unsuccessful reminders, be transferred to external claims management or debt collection service providers, in particular Paywise. This may result in additional fees and costs.
21.12 Support & Contact
Support requests can be submitted via the contact options provided on the website. To ensure clear assignment of requests, complete customer data must be provided, in particular: • full name, • email address used, • social media username, • where applicable, order or invoice details.