Subscription Guidelines

Groimpact provides digital social media growth services within a paid subscription model. By completing the order, the customer legally agrees to the following contract terms.

New customers are granted a one-time opportunity to test the Groimpact service for a discounted trial period of 7 calendar days at a price of €19 instead of the regular €37. The trial phase is permitted only once per person, household, company, and per social media account. Multiple registrations, duplicate trial usage, false information, or other attempts to circumvent the system may be detected and entitle Groimpact to block affected accounts and services. If the trial subscription is canceled during the trial period and later restarted, the subscription begins immediately as fully paid; any remaining free trial days expire. Unused or expired trial days cannot be credited retroactively.

By completing the order, the customer expressly agrees that the execution of the digital service begins immediately. Upon activation of the trial phase or the paid subscription, technical resources, system capacities, automations, individual settings, and internal processes for the respective customer are provided, paid for, and reserved. The customer expressly confirms: • that the execution of the digital service begins before the expiry of the statutory withdrawal period, • that this constitutes digital services, • and that the right of withdrawal expires upon the start of execution pursuant to § 356 (5) BGB. This applies both to the discounted 7-day trial phase and to all subsequent paid subscriptions, including: • monthly subscriptions, • 3-month subscriptions, • 6-month subscriptions, • as well as 12-month subscriptions. The trial fee of €19 and already commenced paid subscription periods are non-refundable.

Groimpact offers various subscription durations, including in particular: • monthly subscriptions, • 3-month subscriptions, • 6-month subscriptions, • as well as 12-month subscriptions. The selected duration is binding and results from the package chosen at the time of contract conclusion. Unless canceled in due time, the respective subscription automatically renews for the originally selected duration at the then-current applicable rate. Examples: • A monthly subscription renews for an additional month. • A 3-month subscription renews for another 3 months. • A 6-month subscription renews for another 6 months. • A 12-month subscription renews for another 12 months. The stored payment method will be charged automatically according to the selected duration. The customer expressly agrees to the automatic renewal.

Recurring fees apply for the subscription according to the currently valid rate and the selected contract duration. The customer assumes responsibility for all recurring payments until effective cancellation of the subscription. Unsuccessful, failed, or declined payment attempts do not release the customer from the existing payment obligation. The payment obligation remains even in the case of paused services, technical delays, incomplete onboarding or system connection, or non-use of the service, as technical resources have already been automatically paid for and activated upon order.

The customer is obligated to provide valid, correct, and chargeable payment methods at all times. Intentionally providing invalid or non-chargeable payment methods, as well as abusive chargebacks or attempts to circumvent the system, constitute a breach of the contract terms. In such cases, Groimpact reserves the right to temporarily or permanently suspend accounts and services and to legally enforce outstanding claims.

Cancellation of the subscription is carried out exclusively via the official cancellation button on the website. To prevent automatic renewal, cancellation must be made at least 48 hours before the respective renewal date. If cancellation is not submitted within this timeframe, the subscription will automatically renew for the previously selected contract duration and will be charged accordingly. In this case, the cancellation only prevents future renewals. Existing payment claims remain unaffected.

The customer is obligated to provide all information required for contract assignment correctly and completely. This includes in particular: • full name, • email address used, • social media username, • as well as, where applicable, order or invoice details. Groimpact assumes no liability for delays or misallocations resulting from incomplete or incorrect customer data.

The customer is required to complete necessary cooperation actions and onboarding steps in a timely manner. Failure to cooperate, in whole or in part, does not affect the existing payment obligation, provided that technical services and resources have already been made available. Unused service periods will not be refunded or credited.

Date information displayed in the user account, app, or system serves solely for the technical representation of the current contract term. A displayed term does not constitute an extension of the free or discounted trial phase. All deadlines are determined exclusively by the actual time of contract conclusion and the billing date stored in the system.

As soon as an active subscription is modified by the customer, in particular through: • package upgrades, • tariff changes, • duration adjustments, • or other changes to the existing subscription, the billing date is automatically adjusted to the time of the respective change. Already used services, proportional periods, and outstanding amounts may be offset or recalculated immediately. By making the change, the customer expressly agrees to the adjustment of the billing date. There is no entitlement to a proportional refund or credit.

Outstanding claims may, after unsuccessful reminders, be transferred to external claims management or debt collection service providers, in particular Paywise. This may result in additional fees, processing costs, reminder fees, and further legal costs. The original payment obligation remains fully in force even after transfer to external claims management.

The customer acknowledges that social media platforms, in particular Instagram or TikTok, may implement technical changes, restrictions, or algorithm adjustments beyond Groimpact's control. Temporary limitations, delays, or technical interruptions do not entitle the customer to a refund or extraordinary termination.

Should individual provisions of these contract terms be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The law of the Federal Republic of Germany shall apply, to the extent permitted by law. The place of jurisdiction, to the extent permitted by law, is the registered office of Groimpact.